Q & A

Happy to Help

If you have any questions please feel free to email us at linajoudi@lajoyeria.com or you can call us at +1.961.81.998.948

Our hours are Monday through Friday from 8:00 am to 4:30 pm, PST.

Can I make my necklace chain longer?

Yes – we can definitely adjust according to your requested length. However, please advise that if you would like your necklace to be longer than the description listed, there will be an additional charge added.

Please contact linajoudi@lajoyeria.com prior to placing your order so we can adjust your checkout accordingly.

Are your earrings sold separately or as a pair?

All of our earrings on our website are sold as a pair. If you need or would like a single pair of earrings. Please contact linajoudi@lajoyeria.com and we will give you pricing for the single pair.

How much does shipping cost and take?

Shipping within Lebanon costs 50,000 LL all over Lebanon. If the order is already available ti can take between 2-5 days. When the order is customized it can take up to 7 days. Outside of Lebanon, DHL will take 95$ including insurance of your item, with approximately up to one week to receive your order. You are able to pay Western Union.

I see that your ring sizes on the website list from size 4 to size 8. What if I want to order a bigger size?

Please contact linajoudi@lajoyeria.com and we will be able to give you pricing on the ring(s) you would like to purchase in sizes bigger than size 8. The prices vary for sizes larger than 8 due to the adjustments we have to make regarding adding gemstones, diamonds, and/or gold.

Do you offer any discounts/sales on your products?

We do not offer any discounts on our pieces as we want to ensure that your purchase holds its value. Additionally, it would be unfair to others who have purchased our product at the original price.

I tried placing an order online through your website, but my payment did not go through. What do I do?

Factors of why your payment method was declined:

• The credit/debit card used may be new and have never been used to purchase online before

• The shipping and billing address locations are in two different countries/provinces

Please email linajoudi@lajoyerialb.com for more info or you can contact us on Instagram via Direct message.